Return & Refund Policy

Effective 8 October 2026 — Modern Furniture & Events, Riyadh, Saudi Arabia.

This policy applies to purchases made through themodernfurnitures.com. Your order confirmation and approved quotation record the items, specifications, price, delivery arrangements and any project-specific conditions. Nothing in this policy removes mandatory consumer or warranty rights under Saudi law. Changes apply to future orders only.

1. Standard furniture returns

For eligible standard products, notify us within seven days after receipt if you wish to cancel without a product fault. The product must be unused and must not have provided a benefit. Keep all parts, accessories and protective packaging where reasonably possible. Packaging damage alone does not remove a statutory right. Contact us before arranging collection so that we can identify the order and give safe handling instructions; approval procedures do not shorten the legal notification period.

For a change-of-mind return, you bear reasonable return transport and applicable cancellation costs to the extent permitted by law. We will explain any proposed costs before collection. We do not apply an automatic restocking percentage. Extra costs for access restrictions or failed collection must be documented and agreed where required. A return cannot be refused merely because the item was discounted.

2. Custom-made furniture and curtains

Furniture, upholstery, curtains and other products genuinely made to your individual specifications are excluded from change-of-mind cancellation where Saudi law allows. This exception does not apply to defects or failure to match agreed specifications. Before production, review and approve measurements, materials, colours, drawings, access requirements, price and delivery arrangements in writing. Selecting an ordinary stocked colour or size does not automatically make an item custom-made.

Contact us immediately to request a production change or cancellation. We will confirm whether it is possible and explain documented, lawful costs before agreeing a voluntary cancellation. Deposits are not automatically forfeited in every situation. No clause here authorises retaining payment when a refund is legally due.

3. Damage, defects and incorrect delivery

Inspect deliveries when practical, note visible damage on the delivery record, and contact us promptly with your order number, a description and photographs if available. Reporting visible damage within 48 hours helps us investigate with the carrier, but is a request for prompt reporting, not a deadline that extinguishes rights for hidden defects or other valid claims. Do not continue using an item if doing so may cause injury or worsen damage.

For a confirmed fault, transport damage or incorrect item for which we are responsible, we will arrange the appropriate repair, replacement or refund under applicable law and bear necessary return costs. Ordinary wear, misuse, unsuitable cleaning, unauthorised modifications and damage caused by the customer are not manufacturing defects; this does not exclude an unrelated valid warranty claim. Natural material variation is acceptable only within the characteristics disclosed and agreed before purchase.

4. Services, rentals and event projects

Installation, interior design, rentals and event work follow the approved scope, schedule and quotation, subject to mandatory law. Any deposit, cancellation charge or rental-damage assessment must be disclosed before agreement and must be lawful. No retrospective cancellation percentage is created by this policy. Services already received or used are treated differently from unperformed services; applicable cancellation rights remain protected. Rental condition and quantities should be recorded on handover and return.

5. Delivery delays and order changes

We will notify you of anticipated delays. Statutory delay-cancellation rights apply, including the applicable 15-day threshold measured from the contract or agreed date, subject to legally recognised exceptions and agreed extensions. We do not extend delivery deadlines without your agreement. For a material price or specification error, we will explain the correction and let you accept it or cancel with a refund; we will not charge an increased price without your agreement.

6. Request and refund process

Email info@themodernfurnitures.com or call/WhatsApp +966 58 242 8765. Include the order or invoice reference, the item and your requested resolution. Alternative proof of purchase can be considered. Do not send passwords, card security codes or unnecessary identity documents. We will provide a return destination or collection arrangement; do not send bulky items to an unconfirmed address.

We aim to acknowledge requests within two business days. After receiving and checking an eligible return, or confirming a cancellation that does not require return, we will notify you of the decision and refund calculation. Approved refunds are initiated promptly, with a target of seven business days; any shorter legal deadline takes priority. Payment-provider posting times may vary. Refunds normally go to the original payment method. Instalment payments are adjusted through the original provider. Store credit is offered only with your agreement. Any lawful deduction will be itemised; defect claims will not incur a change-of-mind fee.

7. Your rights and complaints

Saudi law governs this policy. Mandatory remedies, warranties and access to the competent authorities or courts remain available. Contact us first so we can investigate; this is not a restriction on submitting a complaint to the Ministry of Commerce. This policy cannot guarantee that every dispute will be avoided.